- Client: Verify dynamics
- Date: March 2023
- role: product designer
Simplicity in dynamic event-driven workflows
The Process Factory App is an enterprise-grade task management platform built around Case Management Model and Notation (CMMN), designed to support dynamic, event-driven workflows in complex operational environments.
The Problem & Goal
The original interface was functional but difficult to navigate, slowing teams down and increasing the likelihood of user error. The client needed a more intuitive, user-friendly interface to manage their custom CMMN-based workflows, improve clarity, and reduce friction.
Process
* Audited the existing interface and identified key usability issues
* Mapped core workflows and designed cleaner, more intuitive UI patterns
* Introduced a consistent design language through a custom design system built on Material UI
* Developed interactive frontend components and integrated them with backend APIs using JSON Forms and Redux Saga
* Documented designs and worked in iterative cycles with product and dev teams
The redesigned interface made it significantly easier for users to navigate and manage case-based workflows. Visual clarity, consistency, and improved interactions led to faster on boarding, reduced errors, and smoother day-to-day usage for operations teams. The platform is now more scalable and maintainable, with a UI built to grow alongside evolving business needs.
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your project into a success story.